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Problems encountered after placing an order
Why didn't I receive an order notification?
It's possible there was an error in the email address you entered when placing your order, preventing the system from sending it, or your email may be one-way, only able to send but not receive. Please contact our customer service immediately, and we will resolve the issue for you.
What should I do if the package I received is damaged?
If you receive a damaged package, you can contact our customer service and we will compensate you or resend it.
What should I do if I haven't received my goods after placing an order?
If this happens, please contact us immediately! We will provide a refund or resend the package. This could be due to the package being lost or stolen. We will report the incident to the police and ensure you do not suffer any loss.
Where are your products manufactured?
We have many partner factories worldwide, but the majority are in the United States and the United Kingdom. We strictly monitor the quality of our goods to ensure you do not receive substandard products. If you do receive substandard products, we will provide compensation.
How can I contact your store's customer service?
Our customer service/after-sales email address is: yeyeye@lpengzheshop.top.
Because our shop serves a global market, we apologize for any occasional delays in responding to your inquiries.